Thank you for coming to www.cn-dochange.com, which does business as DOCHANGE, operates the Site and provides services through the Site, but we’ll just go by “DOCHANGE”, “we”or “us” to keep it simple. We know these types of documents can get pretty dense, but we want you to read this, so we’ll do our best to keep it easy to read. We will also just refer to both the Site and the services available through the Site as the “Services” to try to keep things short—shorter at least.
There are many ways that We obtain information from you:
(1) via signup on any DOCHANGE website(s);
(2) from an online, email, retail, fax or telephone purchase;
(3) from navigational information about where visitors go on our website;
(4) when you enter an DOCHANGE sweepstakes/giveaway;
(5) anytime you submit a business reply, product, or warranty card;
(6) when you sign up at an DOCHANGE Store or DOCHANGE Vault;
(7) upon contacting customer service to request DOCHANGE communications;
(8) upon signing up at an event;
We will primarily use your personal information to provide products and services to you, for example:
To process and fulfill your order, including to send you emails to confirm your order status and shipment, and other related emails
To administer a contest, promotion, survey or other site feature and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a contest).
To send you information/materials via e-mail or mail about products, offers and news We think could interest you. This information may relate to products, services, offers and news of DOCHANGE products or any other products and services by any company affiliated with Us.
To analyze visits to the website and learn about the interests of our visitors as well as visitor’s physical features in the aggregate so we can improve Our products and services and deliver the best user experience.
The information obtained during an online purchase is utilized to improve your web experience by enabling you to obtain a faster checkout for purchases and/or opt-in to receive e-mails, which provide you with the latest and greatest information regarding Our other products and services.
You may, upon placement of an order, opt to allow Us to save the information for a speedier checkout process the next time. Your payment information is then stored only for the purposes of faster checkout and is not used for any other purpose.
We will never sell any information about you to anyone.
operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing. We may need to share personal information with these third parties so that they can perform these services, however, We limit the personal information that We give to them and authorize them to use this information only for the purpose of performing those services.
In proceeding with your online order, you agree that both your name and address and those of the delivery name and address (if different) will be checked using third parties such as credit agencies. If you are providing a delivery name and address which is not your own you must have that person’s permission to give us their personal information and for us to use it for the purposes specified. By providing it you are saying you have their permission.
We share aggregated demographic information about our user base with our agents, including agencies or third party vendors so that they can provide marketing analysis and consult on advertising strategies. This information does not identify individual users. We also may share non-personal information, such as the number of users who visited the website during a specific time period or who purchased a specific product through the website, with our marketing partners, advertisers and others from time to time. This information generally is shared in an aggregated form.
We may release personal information if we believe in good faith that: the law or legal process requires it; if We have been advised by counsel; We have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of DOCHANGE, or any of our respective affiliates, business partners, customers or others.
As with any business, it is possible that as our business develops, We might go through a business transition, such as a merger, acquisition by another company, sale of all or a portion of our assets or buying online stores or other assets. In such transactions, information about customers will likely be transferred. You will be notified via a prominent notice on our site for 30 days of any such change in ownership or control of your personal information. You will be deemed to have consented to the transfer of your personally identifiable information to any such successor entity unless you notify us via email to the contrary within the 30 day period.
We have a company policy not to flood people with e-mail
correspondence, but simply to give you periodic information so you can stay up to date on what We are offering.
YOU can easily unsubscribe at any time you want by contacting Our customer service department or by following the instructions contained in the e-mail. It takes some time to put opt outs in effect so you may still receive emails from Us for several weeks after your request is received.
We also use your e-mail address to confirm your order and to confirm shipment of your order and to respond to any inquiries you make on-line. All e-mails you receive will provide you with information as to how to get off the e-mail mailing list if you so desire.
If you would like to update your mailing information or want your name and address removed from Our direct mailing list you can contact our customer service department.
If you are under 14, you should surf DOCHANGE.com only with involvement of a parent or guardian. Although We do not specifically direct Our websites, catalogs or e-mails to children, We strive to provide children with as much customer service as possible without violating their privacy rights. For their protection, We ask that anyone under 14 years of age not attempt to register with DOCHANGE or otherwise provide DOCHANGE with any personal information without the consent of a parent or legal guardian.
We will provide you with access to the personal information you provided to Us by allowing you to view, update or correct your information. In order to protect your privacy, We take steps to verify your identity before granting you access to the private information or enabling you to make corrections. We will accomplish this through the use of passwords and personal data.
If you want to find out what personal information We hold about you, please contact Our customer service department. We may charge you a small fee for providing this information.
Our web site’s bunker security system is armed with a sentry system to monitor activity and prevent any unauthorized disclosure of credit card numbers or other personal information. In addition, we utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information.
We may use both personal and non-personal information that We collect from you for purposes including:
To operate the product, including providing you with Radar Pace’s coaching features and to respond to your directions;
To operate, maintain, and improve Radar Pace;
To communicate with you, including responding to your communications with Us and sending you communications about Radar Pace;
For Our own marketing purposes;
For Our research, recordkeeping, and reporting purposes, including for product development;
To personalize and improve your experience of Our Properties;
To monitor Our Properties for compliance with our Terms of Service; and
To prevent fraud and to protect DOCHANGE, other individuals, and the integrity of Our system.
We may share both personal and non-personal information as follows:
With service providers that help Us operate, maintain, and improve Radar Pace and other products or services of Ours;
With government entities as needed to provide Our services and where required by law;
As part of a sale or merger of all or part of DOCHANGE, including at bankruptcy;
Pursuant to a subpoena, court order, or other legal process;
To investigate, respond to or resolve problems or inquiries (including law enforcement requests) or protect, enforce, or defend our rights, assets, and/or interests;
To prevent or respond to a violation of any law, regulation, or our Terms of Service; or
With your consent or as otherwise disclosed at the time of collection, or as otherwise required or authorized by applicable law.Some of these recipients may be located in countries including the United States, where Our servers are located.
We may also share aggregate information or de-identified information with third parties in Our sole discretion.
If you would like to access or update the personal information that We maintain about you or you would like to deactivate your account, you may do so by calling customer service. If you deactivate your account, We may retain certain personal information about you for record keeping purposes for the time provided in the relevant applicable law.
We have implemented reasonable administrative, technical, and physical safeguards to protect the confidentiality, security, and integrity of the personal information that we collect through Radar Pace.